Refund & Return Policy
At Made to Mesmerize, your satisfaction is very important to us. We aim to provide high-quality fragrances and a smooth shopping experience. If for any reason you are not fully satisfied with your purchase, we’re here to help.
Eligibility for Returns
We accept return requests only under certain conditions. To be eligible for a return, the item must be unused, unopened, and in its original packaging. Due to the nature of perfumes and personal care products, we cannot accept returns for products that have been used, opened, or tampered with.
Return requests must be initiated within 7–14 days of receiving your order (depending on your return window policy). After this period, we may not be able to process any return or refund requests.
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will review your request and arrange a replacement or refund where applicable.
Refund Process
Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within a few business days, depending on your bank or payment provider.
Non-Refundable Items
Certain items are not eligible for refund, including:
- Opened or used perfumes
- Sale or clearance items (if mentioned as non-refundable)
- Gift cards or promotional items
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same product, please contact us and we will guide you through the process.
Shipping Costs
Shipping charges are generally non-refundable. If a refund is approved, the cost of return shipping (if applicable) may be deducted unless the return is due to our error.
Customer Support
For any refund, return, or order-related queries, our support team is always available to assist you and ensure a smooth resolution.
